February 24, 2016
I have been a consultant for 18 years. Long enough to know some people roll their […]
February 9, 2016
Niche Marketing. Target marketing. Today, these long-used marketing terms are mingling with the word narrowcasting, which […]
January 21, 2015
Let’s face it—many departments do NOT want to manage customer service. I see the Customer Service […]
December 17, 2014
Thank you. Thank you. Thank you. This is the time of year when we hear these […]
December 2, 2014
How much does it cost to acquire a new customer? While this cost can very depending […]
November 11, 2014
It’s hard to run a successful business. Whether you have 1-5-50-700-25,000 employees, there is always something […]
November 4, 2014
My recent blog post discussed how and why you should occasionally review the string of web pages […]
October 31, 2014
Rather than post Part 2 of my blog about using customer touch points today, Halloween seems […]