Thank you. Thank you. Thank you. This is the time of year when we hear these words at the shops, in email, in person, in cards and gifts from our suppliers, our friends, our family. As a business owner, I think it is important that we remember to thank our customers when they engage with us. Not just once a year.
With the ease of online communications and the ability to set up automated messages, there are a plethora of simple ways and times we can thank our customers. Are you doing this with your customers? Here are just a couple examples of when we can send thank you messages:
1. When someone signs up for a subscription, an event, makes a purchase, becomes a website member, etc, send them an immediate thank you email or pop up message.
The above thank-you for signing up for an e-newsletter discusses topics covered, social media where you can find information, and includes a coupon for additional purchased. The one below for an online purchase also promotes other products and included a 10% off coupon.
2. Send a message when an already-placed order ships. The first email below was for placing an order. The second was a notice that it had shipped. Several companies I ordered from this holiday season sent multiple status emails, which I think personalizes the online ordering, as well as lets the customer know that the order is moving through the distribution channels.
3. A sample from Pure Wow!, and online enewsletter I receive, about changes in their website.
With overcrowded email in-boxes, think before you create–what is the reason for each message? All emails, including thank-you messages, should have a purpose.
If you choose to send out a last-minute holiday message, what are you promoting? Your company? Upcoming offerings? There is a cost to each email you send–so think before you send it.
And for you readers, thank YOU for reading my blog these past couple of months. I encourage you to comment, like, share, and send me ideas to write about in 2015.
The journey continues. C