customers

November 22, 2016

How Not to Say Thank you

I think it’s important to say thank you to your customers. When they buy something or […]
May 11, 2016

What is YOUR Database STRATEGY?

In a publishing or information services company, every department has data. A lot of it. In […]
March 16, 2016

Spring Cleaning Your …. Data

Spring, is a time when many people clean out their cabinets, basements, spice drawers, closets. It […]
February 24, 2016

Yes, I am a Consultant. And a Business Owner.

I have been a consultant for 18 years. Long enough to know some people roll their […]
January 22, 2016

A Marketer’s 2016 Top Prediction

As an audience marketer, my #1 marketing prediction for what is HOT in 2016 remains what […]
January 29, 2015

Marketing Primer

Whether you are a new or experienced marketer, sometimes it helps to have a refresher on […]
January 21, 2015

The Customer Service Conundrum

Let’s face it—many departments do NOT want to manage customer service. I see the Customer Service […]
December 17, 2014

Saying Thank You–and Meaning It

Thank you. Thank you. Thank you. This is the time of year when we hear these […]
Subscribe