job responsibilities

January 21, 2015

The Customer Service Conundrum

Let’s face it—many departments do NOT want to manage customer service. I see the Customer Service […]
December 12, 2014

Encouraging Growth for the Audience Development Role

“Where are all the young people?” That is what I wondered too. That was one topic […]
November 20, 2014

Audience Development Roles in Media Companies Today

Having worked in audience development in the publishing/media/information services world for most of my career, people […]