I recently bought a new (used) car. After 3 long days of testing vehicles—and many hours doing online research– success! But, the buying process is horrid. It should be joyful to buy something expensive that you want and need, but it can be dreadful. And most people I have talked to echoed these sentiments.
At the dealer where we finally bought from my Jeep, the sales associate we were assigned to gave us his business card, which listed his title as “Sales Consultant.”
Dictionary.com lists the definition of consultant as:
1.a person who gives professional or expert advice:
a consultant on business methods.
2.a person who consults someone or something.
I don’t use the title Consultant lightly. It’s what I do every single day at work, and I am proud of the knowledge I have to do my job. My role is to help organizations solve a problem.
All consultants have an area of expertise. If someone comes to me with a project that veers far outside my knowledge base, I will try to refer her to another firm or person who can help them.
The dealer’s “consultant” Vern (not his real name) was unable to help us fix ANYTHING. He couldn’t tell us anything about the Jeep that was not written down, help us negotiate price, give us the interest loan %, or even clean up the car.
Every question had to be referred to someone else, who was of course not standing in his glass-enclosed cubicle. I didn’t want or need to hear his unrelated stories—I just wanted to buy the car and get back to my life. Thankfully, we don’t have to deal with Vern again.
His use of the title “Consultant” was insulting to me and perpetuates the assumption that all consultants don’t offer value. Not true.
If you are looking for a consultant to work with to help you with your database and/or audience development needs , be sure that she can communicate well, stay relevant, and most importantly—collaborate and offer solutions. Hopefully the process will be smoother than what I recently experienced buying a car.
If you are looking to hire a consultant, here is a post I wrote who-what-how to start your process.
The journey continues. C