April 20, 2015
My house is trashed.There are currently 3 floors of construction–all due from water leaking near the […]
March 30, 2015
When laptop computers were revolutionary, I had a boss who actually said that he deleted unused […]
March 16, 2015
The role of audience development has been getting press, with the impact it has on customer […]
February 26, 2015
I am sitting in our incredible five-star-award-winning ELA library writing. Looking around, there are 10,000’s of […]
February 18, 2015
Consultants, consultants, it seems like it’s raining (snowing, here in Chicago) consultants! When you need to […]
February 6, 2015
My last blog post was on the importance of laying out a marketing plan, after working […]
January 29, 2015
Whether you are a new or experienced marketer, sometimes it helps to have a refresher on […]
January 21, 2015
Let’s face it—many departments do NOT want to manage customer service. I see the Customer Service […]