Who are your marketing messages created for? Do you have materials for people in every stage of the buying process? Especially on your website, you should provide content to potential and current customers involved in each stage of the buying process.
A very simple flow of the buying process is:
- Awareness—where the buyer identifies the need or problem
- Consideration—research options
- Conversion—make purchase
- Post-purchase behavior—is the buyer happy? Will they purchase again?
Think about how you make purchases, both professionally and personally. If you find value in a company and are HAPPY with your experiences, you will hopefully think of them first as a resource the next time you buy a product or service that they offer.
Become the trusted vendor/partner who customers want to learn from, engage with, purchase from, brag about. Create evangelists who will share their stories in person, on social media, and even in comments on your website.
According to the Harvard Business Review, it costs 5 to 25 times to acquire new customers than maintain new ones. It also takes TIME to find new customers. So, once someone becomes a customer, with your content and outreach you should encourage them to stay engaged and make future purchases from you.
Future posts will walk through each step of the buying purchase.