How do we increase email response rates? Today it seems every client wants to email faster, bigger, more impatiently to improve dropping response rates. The same or overlapping segments on a database repeatedly receive messages, while other segments are ignored.
We have all worked with marketers who believe the theory that if you continually market to absolutely everyone over and over you will eventually hit your goals. The opposite will happen. You will frustrate your key customers, resulting in increased opt outs, lower click throughs and responses, and ignored offers.
Here are 5 practical, low cost ideas I have had success with in the last year in the never-ending quest to improve marketing results:
- What are you testing? list, message, offer? The more you test, the better you know how your customers respond. A list of testing ideas can be found in this previous post.
- Tweak the list(s) you are using. If you often market to the same list, when was the last time you reviewed your selection criteria? Review and hone it now.
- How can you cross promote? If someone responds to an email, what is included in your “thank you” message, assuming you have one? Can you offer a similar product on that message?
- Do you have older or inactive customers on your database? Implement an email series to try to re-engage them with a complimentary or low-cost offer.
- Append missing demographics. If you regularly segment based on a specific demographic like employee size, append that data to a portion of your database missing that demographic. You will increase the size of your list selection, giving you a larger pool include in you marketing efforts. If you regularly Nth your file, having that larger pool can mean names are selected less frequently, resulting in lower list fatigue.
If you can incorporate ONE of these ideas into a marketing email in the next month, I am confident you will see an improvement in your results–assuming you are already offering the correct product to the right audience. And you may look at your efforts with a different view in the future.
The journey continues.